Sometimes problems occur with a landscaping project; this may be as a result of poor communication, poor workmanship or issues beyond our control.
Regardless, whilst as an Association we cannot guarantee our members individually, we do endeavour to assist the client and our members reach a resolution that everyone can feel happy with should a problem arise. Landscaping Victoria encourages all of its members to listen to their clients concerns and work to address them. If this is not working our advice is to follow these steps:
If you cannot resolve a building dispute, BACV can offer assistance.
Call BACV on 1300 55 75 59 between 9:00 am to 5:00 pm, Monday to Friday (except public holidays).
If Building Advice and Conciliation Victoria (BACV) are assisting you with a domestic building dispute, the VBA may be asked to conduct a technical inspection to help resolve the items in dispute.
A BACV inspection report may be undertaken if:
Full details on BACV inspections are contained in Section 43F of the Domestic Building Contracts Act 1995.
Download a BACV Domestic Building Complaint Form
The Civil Claims List at VCAT deals with consumer/trader disputes under Section 182 of the Australian Consumer Law & Fair Trading Act 2012. If you would like to view more of this Act or obtain further information on the Civil Claims List please visit VCAT's web site www.vcat.vic.gov.au
If you intend or are considering lodging an application with VCAT a copy of the form and relevant information is available from our web site. Alternatively if you contact our Customer Service Section on (03) 9628 9830 one can be sent to you.
The current fee schedule for lodging applications is available on the VCAT website.
It is important to note that VCAT is not a legal advisory service and staff are not permitted to provide legal advice. The onus is on you to obtain your own legal advice to determine whether or not to proceed with an application at VCAT.
Please refer to VCAT's website for organisations which may be able to provide you with free or low cost legal advice or assistance.
If you have concerns about your project and would like to discuss it further please call us on 1300 365 428. We do take complaints seriously.